Shipping & Return Policy

Return Policy

Cultur X only offers refunds for damaged products. Wrongly ordered sizes aren’t eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product. 

Misprinted/damaged/defective items

A return claim must be submitted within 14 business days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. To submit a claim click here.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Want to file a return?